Last Updated: September 26, 2026
Gipht (“Gipht”, “we”, “us” or “our) respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store, disclose and protect your personal information when you visit or use the Gipht website, online store, products and related services (collectively, the “Services”), and explains the privacy rights that may be available to you under applicable law.
This Privacy Notice applies to the Gipht global website and related online Services. Certain products or services may be accompanied by additional privacy notices. Where a specific privacy notice applies, it will supplement this Privacy Notice and, to the extent of any inconsistency, the specific notice will apply to the relevant processing activity.
Please read this Privacy Notice carefully before using our Services. If you do not agree with the practices described in this Privacy Notice, please discontinue use of our Services.
If you have any questions about this Privacy Notice or our privacy practices, please contact us:
Privacy Contact: [privacy@gipht.pet]
Legal Entity: [Shanghai 2301 Pet Product.,Ltd]
Registered Address: [N.1999 Beixing RD, Chongming district, Shanghai, CHINA
1. What Information Do We Collect?
When you visit, browse or use the Gipht website and related services, communicate with us, or purchase Gipht products, we may collect the following categories of information.
1.1 Information You Provide to Us
When you create an account, place an order, subscribe to our emails, contact us, or participate in activities offered by Gipht, you may provide us with:
- Your name;
- Email address;
- Telephone number;
- Billing and shipping addresses;
- Account and login information;
- Order and purchase history;
- Product reviews, feedback, survey responses and other information you choose to provide;
- Information you provide when communicating with Gipht customer service or other representatives.
1.2 Order and Payment Information
When you purchase Gipht products, we may collect information relating to your order and transaction, including:
- Products purchased;
- Order number;
- Order amount;
- Shipping and order status;
- Refund and after‑sales information.
If you choose to pay through PayPal or Alipay, the relevant payment service provider may directly collect and process the information necessary to complete your payment.
Gipht does not generally collect or store your full payment card number, bank account password or other complete payment credentials. Such payment information is processed by the relevant payment service provider in accordance with its own privacy policy and applicable laws.
1.3 Device, Technical and Website Usage Information
When you visit or use our website, we and third‑party service providers acting on our behalf may automatically collect certain technical and usage information, including:
- IP address;
- Browser type and version;
- Operating system;
- Device type and related technical information;
- Language and regional settings;
- Date and time of access;
- Browsing and click activity;
- Referring website and navigation paths;
- Information generated through Cookies, pixels and similar technologies;
- Website browsing, usage and interaction data.
We use Google Analytics to analyze website traffic, user behavior and website performance.
We use Meta Pixel to understand how users interact with our website, measure the effectiveness of our advertising and marketing activities, and analyze related conversion events.
Where required by applicable law, we will obtain your consent before enabling non‑essential analytics, advertising or tracking technologies.
2. How Do We Collect Your Information?
We may collect information through the following methods:
Directly from you:
For example, when you create an account, place an order, subscribe to our communications, submit a form or contact customer service.
Automatically:
When you browse or use our website, we may automatically collect certain technical and usage information through Cookies, log files, pixels and similar technologies.
From service providers:
We may receive certain information from third‑party service providers that provide payment, shipping, analytics, customer support, marketing or other services on our behalf.
We do not intentionally purchase or collect personal information from third parties for purposes unrelated to providing or improving our Services.
3. How Do We Use Your Information?
We may process your personal information for the following purposes.
3.1 Providing and Managing Our Services
This may include:
- Processing and fulfilling orders;
- Processing payments and refunds;
- Providing customer and after‑sales support;
- Managing your account;
- Responding to your questions and requests;
- Providing Services you request.
3.2 Improving Our Products and Website
This may include:
- Analyzing website traffic and usage;
- Improving website functionality and user experience;
- Understanding customer feedback and product usage;
- Developing and improving our products, Services and content.
Security and Fraud Prevention
This may include:
- Preventing fraudulent or unauthorized transactions;
- Detecting and addressing malicious activity;
- Protecting our website, systems, accounts and users;
- Maintaining network and information security.
Communications
We may send you information relating to your orders, account, products or Services.
Where required by applicable law, we will obtain your consent before sending certain marketing communications. You may unsubscribe from marketing communications at any time.
Legal and Regulatory Compliance
We may process your information where necessary to comply with applicable laws, regulations, court orders, governmental requests or other legal obligations.
4. We process your information legal basis
Depending on the country or region where you are located, we may process your personal information based on one or more of the following legal bases:
- to perform the contract between you and us or to take necessary measures before concluding the contract;
- to comply with applicable legal and regulatory obligations;
- to realize our or third‑party legitimate interests, such as website security, fraud prevention, service improvement and business operation, without improperly impairing your legitimate rights and interests;
- obtain your consent where required by law;
- other legal bases permitted by applicable laws.
If we rely on your consent as the basis for processing, you may withdraw your consent at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
5. Who Do We Share Your Information With?
We do not rent or sell your personal information.
To fulfill orders, process payments, deliver products, provide website and cloud infrastructure services, analyze website usage, and conduct necessary marketing activities, we may share relevant personal information, where necessary, with the following third‑party service providers:
PayPal
If you choose PayPal as your payment method, we may provide PayPal with information necessary to process your payment, fulfill your order and manage transaction risks, such as your name, email address, order amount and transaction‑related information.
PayPal may process such personal information independently in accordance with its own privacy policy.
Alipay
If you choose Alipay as your payment method, we may provide Alipay and its relevant service providers with information necessary to process your payment and fulfill your order.
Such information will be processed in accordance with Alipay’s applicable privacy policy and applicable laws.
DHL
If your order is delivered by DHL or its relevant logistics network, we may provide DHL with information necessary to complete the delivery, such as the recipient’s name, shipping address, telephone number, email address, order information and shipment tracking information.
Google Analytics
We use Google Analytics to analyze website traffic, user behavior and website usage.
Google Analytics may process information such as Cookie identifiers, device and browser information, approximate location information and website interaction data.
Meta Pixel
We use Meta Pixel to measure advertising effectiveness, understand how users access and interact with our website, and measure conversion events such as product views, shopping cart activity and purchases.
Meta Pixel may collect information relating to interactions with our website through Cookies, pixels and similar technologies.
Tencent Cloud
We may use Tencent Cloud for cloud computing, servers, storage, content delivery network (CDN), security and other related technology services to support the operation of the Gipht website and related business systems.
Tencent Cloud may process information stored or transmitted through its systems depending on the specific services it provides to us.
Except for the above circumstances, we will not provide your personal information to third parties for purposes unrelated to the above services, unless:
- You have explicitly consented;
- Required or permitted by laws and regulations;
- Necessary to protect the legitimate rights and interests of Gipht, our users or others;
- Or related to legal business activities such as corporate merger, acquisition, reorganization and asset transfer.
6. International Data Transfers
Gipht serves customers around the world. As a result, your personal information may be processed outside the country or region in which you reside.
To process payments, fulfill orders, deliver products, provide website analytics and marketing services, and operate our website infrastructure, we may work with service providers located in other countries or regions, including PayPal, Alipay, DHL, Google, Meta and Tencent Cloud.
These service providers may process your personal information in jurisdictions where data protection laws may differ from those in your country or region.
Where required by applicable law, we will implement appropriate legal, contractual and technical safeguards to protect personal information transferred across borders. These safeguards may include Standard Contractual Clauses or other lawful data transfer mechanisms, where applicable.
If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction with specific requirements for international data transfers, we will take appropriate measures in accordance with applicable data protection laws.
7. Cookies and Similar Technologies
Gipht uses Cookies, pixels and similar technologies to operate our website, remember your preferences, analyze website usage, and, where applicable, measure and improve the effectiveness of our marketing activities.
The technologies we use may include:
Essential Cookies
Essential Cookies are used to maintain core website functions, such as shopping cart functionality, checkout, account functions and security features.
These Cookies are generally necessary for the proper operation of our website.
Google Analytics
We use Google Analytics to analyze website traffic, user behavior and website performance.
Google Analytics may use first‑party Cookies and other technologies, such as the _ga Cookie, to distinguish users and sessions, and may collect information such as user numbers, session statistics, approximate location, browser and device information.
Meta Pixel
We use Meta Pixel to measure advertising effectiveness, understand how users access and interact with our website, and measure relevant conversion events.
Meta Pixel may collect information relating to interactions with our website through Cookies, pixels and similar technologies.
Cookie Management
Where required by applicable law, we will obtain your consent before enabling non‑essential analytics, advertising or tracking technologies. You may adjust your Cookie preferences through the Cookie management tools we provide, and you may also manage certain Cookies through your browser settings. Please note that disabling essential Cookies may affect the functionality of certain parts of our website. For more information about the specific Cookies we use, their purposes and retention periods, please refer to our Cookie Policy.
8. How Do We Protect Your Information?
We adopt reasonable technical, organizational and administrative measures to protect your personal information from unauthorized access, use, modification, disclosure, loss or destruction.
We limit the personnel and service providers who can access personal information according to business needs, and require them to comply with corresponding confidentiality and security requirements.
However, no Internet transmission or electronic storage method can guarantee absolute security. Therefore, although we will take reasonable measures to protect your information, we cannot guarantee 100% security of information under all circumstances.
If a data security incident that requires notification by law occurs, we will fulfill the corresponding notification obligations in accordance with applicable laws.
9. How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.
The applicable retention period may depend on:
- The need to provide our Services;
- Order and customer service requirements;
- Legal, tax, accounting and regulatory requirements;
- Dispute resolution and protection of legal rights;
- The nature and sensitivity of the information.
When personal information is no longer required for a legitimate purpose, we will delete, anonymize or otherwise appropriately dispose of it in accordance with applicable law.
10. Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- Right of access: to obtain information about whether and how we process your personal information;
- Right to correction: to request correction of inaccurate or incomplete information;
- Right to deletion: to request deletion of your personal information where legally applicable;
- Right to restriction: to request restriction of certain processing activities;
- Right to object: to object to certain processing of your personal information;
- Right to data portability: where applicable, to receive your personal information in a structured, commonly used and machine‑readable format;
- Right to withdraw consent: where processing is based on your consent;
- Right to opt out of marketing: to unsubscribe from marketing communications at any time;
- Right to lodge a complaint: to contact the relevant data protection authority.
The specific rights available to you may vary depending on the laws applicable in your jurisdiction.
11. How Can You Exercise Your Rights?
If you would like to access, correct or delete your personal information, or exercise any other applicable privacy right, please contact us at:
Privacy Email: [privacy@gipht.com]
To protect your personal information, we may take reasonable steps to verify your identity before processing your request.
We will handle your request within the timeframe required by applicable law.
Where we are legally permitted or required to refuse a request, we will explain the relevant reasons to you.
12. Children’s Privacy
Our Services are not specifically directed to children.
Where required by applicable law, we do not knowingly collect personal information from children below the applicable legal age.
If you believe that a child has provided personal information to us, please contact us at [privacy@gipht.com]. We will take appropriate action in accordance with applicable law.
13. Third‑Party Websites and Services
Our website may contain links to third‑party websites, social media platforms or other third‑party services.
When you access such services, their collection and use of personal information will be governed by their own privacy policies. Gipht does not control the privacy practices of third‑party websites and is not responsible for their privacy policies.
We encourage you to review the privacy policy of any third‑party service before providing personal information to it.
14. U.S. and California Consumers
If you are a consumer in the United States, and particularly if you are subject to applicable California privacy laws, you may have additional privacy rights regarding the collection, use and disclosure of your personal information.
Depending on applicable law, these rights may include the right to know about personal information collected, used or disclosed by us, and the right to request access, correction, deletion or limitation of certain processing activities.
Where applicable, you may also have the right to opt out of certain activities involving the sale or sharing of personal information, targeted advertising or other specific processing activities.
To exercise applicable rights, please contact us at:
[privacy@gipht.pet]
We will not discriminate against you for exercising privacy rights granted to you under applicable law.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, Services, technologies or applicable laws.
When we update this Privacy Notice, we will revise the “Last Updated” date at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.